Kérem várjon

Audio Conferencing Analyst (English + Spanish // French // Italian )

#BT

100255

The Specifics:

The Team: Conferencing Team

Contract Type: Permanent

Work Schedule: Shifts

Home office opportunity: No

 

What you'll be doing:

As Audio Conferencing Analyst, you will be in charge of:

  • Owning, driving, communicating, updating and proactively representing BT in all domains of activities
  • Helping the users with the establishment of Conferencing service connection and guide them on how to use the service via the usual business communication channels such as e-mails and phone calls
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
  • Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user's end
  • Work with a variety of business and technical teams to enhance service
  • Provide solutions, workarounds to incidents and problems
  • Provide exceptional service support to the business

 

We'll also need to see these on your CV:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
  • Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession

Professional skills:

  • Confident Windows and MS Office usage is a must

Language skills:

  • English on a fluent level
  • English and  Spanish // Italian // French//  on a conversational level is an advantage

 

https://bt.taleo.net/careersection/external/jobdetail.ftl?job=100255&tz=GMT%2B01%3A00

 

If you are interested, please send us your CV and cover letter in English to the next@unp.hu. Please refer to the position and company in your e-mail.